Did you ever have the feeling that while you were
shopping in Pennsylvania someone in Missouri was putting a 50¢ price tag on
exactly what you were looking for? Every time my wife and I hurriedly searched
tables at flea markets or antique shows, we feared our treasure-to-be was
somewhere else on the premises... and only a few feet away from our biggest
rival who was just about to pounce. How we wished we could be everywhere at
once.
Little did we know our wish would
come true. In spades! It's called eBay, an online department store that lets you
be at most of the nation's garage sales and flea markets at once. Better yet,
if you type a few words, then push a button, you can print out a list of where
you are most likely to find what you want. After decades driving 500-mile
weekends to auctions, shows, fleas, and sales, and coming home happy if I found
one or two items worth buying, I now sit home in my underwear snacking on rice
crackers and Jack Daniels while sorting through endless piles of online trash
on eBay.
In my four years on eBay I've
read countless thousands of title lines, looked at around 25000 full item
descriptions, bid on about 3000 of them, and bought more than 1000, spending
anywhere from $5 to $5000 at a time. I've bought the oldest item in my
collection, two of the three most expensive, and more than half of my 100
favorite items in a 15,000 piece collection that took 50 years to build. In
other words, I know how to buy on eBay and I love to buy on eBay, so in order
to buy even more, I'm going to teach you how to sell on eBay...
As I race through mounds of
online trinkets looking for treasures, I am amazed at the number of sellers who
shoot themselves in the foot, losing bidders, bids and money because they don't
understand what serious bidders need. For almost anything you sell, there are
only a handful of people willing to bid strongly. If you lose them, you lose
money.
Sellers would be smart to think
of each eBay offering as a mini-website and follow basic guidelines of building
successful websites. The following guidelines along with a few eBay-specific
additions will help you increase your online auction bottom line...
Use your title line
intelligently.
You are competing
with a million other items trying to get attention and dollars. What you say in
your title is critical because that's what eBay's (Google's) search engine
reads. You throw away money when you neglect important key words that buyers
search on.
A good title should identify what
you have (and sometimes alternative names that may be used to describe it).
Always mention a brand name or maker (or artist) if known. Identify the
material or medium it's made from whenever relevant. If selling an illustration
of any type, the subject matter must be in the title. The more relevant
information that you can jam into your title, the more bidders you attract.
Bidders don't search eBay for words like "wow" or "look" so
be smart with your space.
Read a few similar eBay
listings before you post yours.
A little research can pay off. Every collecting
discipline has a vocabulary, a standard way of saying things. Learning the
basics of that vocabulary can be worth money to you. Wrong or irrelevant words
can cost you money. For example, one seller sold his "scrapbook of
liners" on eBay for $137. Had he identified it as "Cigar Label Sample
Catalog" he would have attracted bidders who routinely pay $3,000 to
$10,000 for them.
Listing items that other
sellers have currently listed and that are not selling is not good business.
Don't waste your time trying to sell things that nobody
else seems able to sell.
List items in the correct
categories.
In March last year, an item posted on eBay in one
category sold for $34. Three months later, an identical item was put up in a
very different category with a more informative description and it brought
$1,700. List in multiple categories when in doubt.
When writing a description,
give complete information in a logical order.
At a minimum, you should describe [1] what your item is,
[2] give the title if it has one, [3] give the maker or marketer or artist or
author if known, [4] list all marks or signatures or other identifiers, [5]
specify the medium or what it is made of, [6] give its dimensions, [7] give its
condition, and [8] list any special features, characteristics or history. Make
sure to include all dates, patent numbers, locations, companies, manufacturers
and other information printed on your item. "See picture" is NOT a
substitute for information.
If you really want to sell, don't
duck your responsibility to describe what you have by providing one sentence
asking for bidders or potential buyers to email their questions. By the time
you answer my questions two or three days after I email them, I've looked at
hundreds of other items and you are no longer timely. Chances of my bidding
have dropped by half.
Spell words correctly.
The misspellings on eBay are enough to give a 5th grade
teacher a heart attack... and you a deficit in your bank account. eBay, Google
and all other online search engines are places in life where illiteracy doesn't
pay. Misspellings are bad enough in your text, but to misspell key words in
your title caption is bad business. Every serious buyer on eBay and elsewhere
online has a story to tell about making a bargain buy on an item with a key
misspelled title or text word.
If you post more than one
photo, put your most informative photo first.
That usually means a nice sharp overall view with
important features clearly visible. Don't make bidders load six irrelevant
views to get to the one with the most important details.
Assume bidders are in a hurry.
Make it easy for bidders to read about your offerings (or
art) and see your pictures. Keep it simple, direct, clean, and get to the
point. Get our attention WITH YOUR ITEM and its description. Only then is your
name or username relevant, as are your terms, what credit cards you take, ads
for your shop, and pictures of your children. They belong AFTER your
description and item photos.
Sellers who open their listings
with page after page of giant type spelling out their terms doubly
inconvenience bidders who physically print out the descriptions and photos of
everything they bid on (print-outs make perfect inventory and tax documents).
Give us title, description, photos, then all that other junk. Incidental
information does not make us want to buy; how you display and describe your
item makes us want to buy.
Avoid animation.
Just because you CAN do something, doesn't mean you
SHOULD do something. I'm sorry if it offends your love of cute, but winking
flowers, flashing lights, and dancing Santas are annoying. You don't need to
attract my attention. I'm at your site to see your merchandise, not to be
entertained. I'm there to offer you money if you have something to sell.
Animation takes time to load and it doesn't help you sell. Serious bidders hate
it!
Avoid large, slow loading
graphics.
Learn how to use your camera or scanner so you can make
modestly sized pictures. Low resolution jpeg images that load quickly are
perfect for eBay under most circumstances. If you're using scanned images, make
sure to resize them so they load fast, fit on smaller screens, and can be
viewed in their entirety without scrolling. Thumbnails are great, but if you
use them, make certain the most informative picture is first.
Avoid color backgrounds.
Base your listing on the needs of your customer, not
those of your interior decorator. The recent eBay trend toward dark or
cluttered patterned backgrounds constitutes customer abuse, especially for the
colorblind or those still using monochrome screens and printers.
Avoid music.
When music starts, I immediately back out without
stopping to look at what's for sale. That horrible tinnyness is bad enough on a
bright sunny happy day, but to force it on me at 1 AM when my senses are in low
gear and the world is at peace is unforgivable. If you add music to your site
it is my wish that an elementary school marching band holds practice in your
bedroom every midnight.
Avoid describing something as
"awesome" or "rare."
If an item is in my field and rare, I'll know it. If it's
not in my field, the fact that some stranger claims his item is
"rare" isn't going to make me bid. In thousands of auction items I've
looked at, I have yet to see an item described as "awesome" or
"rare" that was either. Use of words like "awesome" or
"rare" usually indicate amateur sellers with limited abilities to
accurately describe what they're selling.
I've collected in every state,
province and a half dozen foreign countries for 50 years. Every day of my life
I see things I've never seen before. That doesn't make them rare. I hate to
spoil the party, but rarity does not depend on whether or not you've seen it
before.
Consider other avenues for
selling before you put it up for sale on eBay.
Although this article focuses on how sellers can better
reach Power Buyers with their eBay listings, it is in no way intended to
suggest that eBay is necessarily the best way to sell anything. Many eBay
auctions close for well under what winning bidders were willing to pay. More
than a third of the auctions I've won have been at prices less than a third of
what I was willing to pay.
This may be the Internet age, but
a great deal is still to be said for a seller personally contacting a reputable
expert collector or dealer and negotiating a price with their advice. In the
last year, three private parties read about me in a popular guide to buyers,
wrote or phoned to request my offers, got them, rejected them, and listed their
items on eBay. My original offers were $40, $400 and $500. Those same three
items sold to me for $5, $268 and $460.
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